Refund policy

Last updated: 19 October 2026

30-Day Money-Back Guarantee

We want you to be completely happy with your purchase. If you are not satisfied for any reason, you can ask for a full refund within 30 days of delivery — opened jars included.

How to Ask for a Refund

  1. Email hello@vitgem.co.uk with your order number within 30 days of delivery.
  2. There is no need to send the product back, so there is nothing to post and no return reference to wait for.
  3. We will confirm your refund by email.

How Long Do Refunds Take?

Refunds are issued to your original payment method within 5–10 working days of approval. Please allow additional time for your bank or payment provider to process the credit.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@vitgem.co.uk. Include your order number and clear photos of the issue.

We will arrange a free replacement or full refund — no need to return the damaged item.

Subscription Orders

If you are on a Subscribe & Save plan:

  • Each renewal order follows the same return and refund policy as a standard order.
  • You can pause, skip, or cancel your subscription at any time via your account dashboard or by emailing hello@vitgem.co.uk.
  • If you wish to return a subscription order, the same 30-day return policy applies.

Your Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If a product is faulty, not as described, or unfit for purpose, you are entitled to a repair, replacement, or refund.

Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To cancel, email hello@vitgem.co.uk with your order number. You then have a further 14 days to return the goods to us.